Shipping policy

Thank you for shopping with LootLee. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, processing times may be slightly longer.

Shipping Time

  • Estimated delivery time is 5–10 business days, depending on the delivery location.
  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
  • Any promotional free shipping offers will be clearly mentioned on the website.

Cash on Delivery (COD)

  • Cash on Delivery (COD) is available on selected serviceable locations.
  • Customers are required to pay the full order amount at the time of delivery.
  • LootLee reserves the right to restrict or disable COD service for certain locations or orders.
  • For Cash on Delivery (COD) orders, customers are advised to keep the exact payable amount ready at the time of delivery. Courier personnel may not carry sufficient change, and neither the courier partner nor LootLee shall be responsible for providing or arranging change for COD payments.

Order Tracking

Once your order has been shipped, tracking details will be shared through email, SMS, or any other available communication method, allowing you to monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

LootLee will not be responsible for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, LootLee is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our control

Lost or Damaged Packages

If your package is lost, damaged, or arrives in poor condition, please contact us within 48 hours of delivery with relevant details and photographs (if applicable). We will work with the shipping partner to resolve the issue as quickly as possible.