FAQ

Orders & Shipping

How long does shipping take?

We typically process orders within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on eligible orders. Shipping offers may vary during promotions and special sales.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can use it to monitor your package in real time.

Can I change or cancel my order?

If your order has not been processed or shipped yet, please contact our support team as soon as possible. We will do our best to assist you.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges for eligible items within 7 days of delivery. Products must be unused, unwashed, and in their original condition with tags attached.

How do I request a return or exchange?

Simply contact our customer support team with your order number and reason for the request. We will guide you through the process.

Are return shipping charges refundable?

Return shipping charges may apply depending on the reason for the return. Please refer to our Return Policy for complete details.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or suitable resolution.

Products & Sizing

Are your products unisex?

Yes. Most Lootlee products are designed to be worn comfortably by everyone. Please refer to our size guide for the best fit.

How do I choose the right size?

Each product page includes a detailed size chart. We recommend comparing the measurements with your favorite clothing item before placing an order.

Will the color look exactly the same as shown online?

We try our best to display product colors accurately. However, slight variations may occur due to screen settings and lighting conditions.

What materials do you use?

Material information is listed on each product page. We focus on comfort, durability, and everyday wearability.

Payments

What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, wallets, and other secure payment methods available at checkout.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available for selected locations and eligible orders.

Is my payment information secure?

Absolutely. All payments are processed through secure and trusted payment gateways to ensure your information remains protected.

Support

How can I contact Lootlee?

You can reach our support team through the Contact Us page or by email. We aim to respond to all inquiries within 24–48 business hours.

Do you offer bulk or custom orders?

For bulk purchases, collaborations, or custom requirements, please contact our team and we'll be happy to discuss available options.

Still have questions?

We're here to help. Contact us anytime, and our team will assist you with your query.

Email: support@lootlee.com
Response Time: 24–48 Business Hours

Lootlee – Style For Everyone. 🖤
Comfortable, versatile, and made for everyday wear.